Find answers to common questions about shopping, shipping, and returns at Libas Hub in our official FAQs guide.
1. Ordering & Payments
How do I place an order on Libas Hub?
Browse our collections, select your desired items, click “Add to Cart” or “Buy Now,” and proceed to checkout. Enter your shipping address and contact details, then confirm your order.
What payment methods do you accept?
We offer Cash on Delivery (COD) nationwide across Pakistan. We also accept direct bank transfers upon request.
Can I cancel or modify my order after placing it?
Yes, you can modify or cancel your order before it is dispatched. Please contact our support team via WhatsApp (+92 318 1999064) as soon as possible with your Order ID.
2. Shipping & Delivery
What are your delivery charges?
We offer 100% Free Nationwide Delivery on all orders across Pakistan with no minimum purchase requirement.
How long will it take for my order to arrive?
- Major Cities (Lahore, Karachi, Islamabad, Faisalabad, Rawalpindi): 2 to 3 working days.
- Other Cities & Remote Areas: 4 to 5 working days.
How can I track my parcel?
Once your order is dispatched, a tracking ID will be sent to you via SMS/WhatsApp. You can use this ID on our Track Your Order page or directly on the courier partner’s portal.
3. Products & Quality
Are your unstitched suits original brands or master replicas?
We source premium unstitched lawn, cotton, and seasonal fabrics featuring high-grade digital prints and embroidery that match the exact designs displayed on our website.
What does “Fragrance Impression” mean?
Our perfumes are high-grade fragrance impressions (inspired-by scents) crafted to replicate the scent profile and longevity of luxury designer fragrances at an affordable price.
4. Returns & Exchanges
What is your return/exchange timeframe?
We provide a hassle-free 7-day return and exchange policy from the date of parcel delivery.
What should I do if I receive a damaged or incorrect item?
Please notify us within 48 hours via WhatsApp with photos or videos of the issue. We will dispatch a replacement parcel promptly.
Need More Help?
- WhatsApp Support: +92 318 1999064
- Official Email: info@libashub.shop